Privacy Policy

Privacy Policy

Effective Date: June 8, 2026

Just Compounds respects your privacy and is committed to protecting the personal information you share with us when using our website, creating an account, placing an order, contacting our team, or interacting with our online services.

This Privacy Policy explains:

  • What information we collect
  • How we use that information
  • When information may be shared
  • How cookies and tracking technologies are used
  • What privacy choices may be available to you
  • How to contact us with privacy-related questions

By using this website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We collect information that you provide directly to us, information collected automatically through website technologies, and information necessary to operate our ecommerce, fulfillment, customer support, and compliance-related services.

Information You Provide Directly

We may collect personal information when you:

  • Create an account

  • Place an order

  • Contact customer support

  • Submit a contact or inquiry form

  • Request product, testing, or COA information

  • Subscribe to email communications

  • Interact with website features, forms, or checkout tools

This information may include:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Company or organization name

  • Account login details

  • Order details

  • Customer support messages

  • Product or documentation requests

  • Any information you voluntarily provide through forms or communications

Order and Transaction Information

When you place an order, we collect the information necessary to process, fulfill, and support that order.

This may include:

  • Product selections

  • Order history

  • Billing details

  • Shipping information

  • Payment status

  • Fulfillment records

  • Customer service communications

Payment information is processed through third-party payment processors. Just Compounds does not intentionally store full credit card numbers or complete payment credentials on its own systems.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, pixels, analytics tools, server logs, or similar technologies.

This may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Time and date of visit

  • Referring website

  • Approximate location based on IP address

  • Cart and checkout activity

  • Website interactions and browsing behavior

This information helps us maintain website functionality, improve performance, enhance the customer experience, and protect the security and integrity of our services.

2. How We Use Information

We use personal information to operate our business, provide customer support, fulfill orders, maintain platform security, comply with legal obligations, and improve the overall customer experience.

We may use information to:

  • Process and fulfill orders

  • Provide order confirmations and shipping updates

  • Respond to customer inquiries

  • Provide product, COA, or testing-related support

  • Manage customer accounts

  • Improve website functionality and user experience

  • Analyze website traffic and performance

  • Maintain website security

  • Prevent fraud, misuse, or unauthorized activity

  • Support payment, shipping, and fulfillment operations

  • Comply with legal, tax, accounting, and regulatory obligations

  • Enforce our Terms & Conditions and other website policies

  • Send important service, compliance, or policy updates

If you opt in to receive marketing communications, we may also use your contact information to send educational, promotional, or product-related emails.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in those communications.

3. Research Use Only Communications

Just Compounds provides products intended solely for laboratory and scientific research purposes. Products are not intended for human consumption, veterinary use, therapeutic use, diagnostic use, or clinical application.

We may use customer information to send important communications related to:

  • Research Use Only requirements

  • Product documentation

  • Testing references

  • COA requests

  • Compliance notices

  • Order restrictions

  • Shipping limitations

  • Updates to our website policies

These communications may be necessary to support product documentation, fulfillment, website operation, and compliance-related business practices.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the website, maintain checkout functionality, understand site performance, and improve the user experience.

 

Cookies may be used to:

  • Remember cart contents

  • Support account login functionality

  • Maintain checkout sessions

  • Analyze website traffic

  • Improve website performance

  • Measure marketing effectiveness

  • Support fraud prevention and security

  • Remember certain user preferences

Types of Cookies We May Use

Essential Cookies
Required for core website functionality, including cart, checkout, account login, and security features.

Analytics Cookies
Used to understand website usage, performance, and visitor behavior.

Preference Cookies
Used to remember certain user settings or preferences.

Marketing Cookies
Used to measure or support relevant communications and marketing performance.

 

We may use services such as Google Analytics, advertising platforms, ecommerce tools, and similar technologies.

 

You can control cookies through your browser settings. If you disable certain cookies, some parts of the website may not function properly, including account, cart, checkout, or form features.

5. How We Share Information

We do not sell personal information for money.

We may share information with trusted service providers that help us operate the website, process orders, fulfill shipments, communicate with customers, analyze website performance, or protect the security of our business.

These service providers may include:

  • Website hosting providers

  • Ecommerce platform providers

  • Payment processors

  • Shipping and fulfillment providers

  • Email service providers

  • Analytics providers

  • Fraud prevention and security providers

  • Customer support tools

  • Professional advisors, including legal, accounting, or compliance consultants

These providers are permitted to use personal information only as necessary to perform services on our behalf or as otherwise permitted by applicable law.

We may also disclose information if required to:

  • Comply with applicable law or legal process

  • Respond to government or regulatory requests

  • Protect our rights, property, users, or business operations

  • Investigate fraud, security issues, or misuse of the website

  • Enforce our Terms & Conditions or other policies

  • Support a business transaction such as a merger, acquisition, restructuring, or asset sale

6. Payment Processing

Payments submitted through the website are handled by third-party payment processors.

These providers may collect and process:

  • Billing details

  • Payment card information

  • Transaction data

  • Fraud-prevention information

Just Compounds does not control the privacy practices of third-party payment processors. Users should review the applicable payment provider’s policies where available.

7. Shipping and Fulfillment

To fulfill orders, we may share necessary information with shipping carriers, fulfillment providers, and logistics partners.

This may include:

  • Name

  • Shipping address

  • Phone number

  • Email address

  • Order contents

  • Delivery instructions

  • Tracking information

This information is used to process, ship, track, and deliver orders.

8. Email Communications

We may send transactional emails related to:

  • Order confirmations

  • Shipping confirmations

  • Account activity

  • Customer support

  • Policy updates

  • Product documentation requests

  • COA or testing-related inquiries

  • Security or compliance notifications

If you subscribe to marketing communications, you may opt out at any time.

Transactional, service, security, or compliance-related emails may still be sent when necessary to operate the website, fulfill orders, or meet business and legal obligations.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

This may include retaining information to:

  • Process and maintain order records

  • Provide customer support

  • Comply with legal, tax, accounting, and regulatory obligations

  • Maintain business records

  • Prevent fraud or misuse

  • Resolve disputes

  • Enforce agreements and policies

When personal information is no longer needed, we may delete, anonymize, or securely retain it in accordance with applicable laws and internal retention practices.

10. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or loss.

However, no website, transmission method, platform, or storage system can be guaranteed to be completely secure.

Users are responsible for maintaining the confidentiality of account credentials and should contact us promptly if they believe their account or information has been compromised.

In the event of a security incident affecting personal information, we may notify affected individuals and applicable authorities as required by law.

11. Your Privacy Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to:

  • Request access to personal information we maintain about you

  • Request correction of inaccurate personal information

  • Request deletion of personal information

  • Request a copy of your personal information

  • Opt out of certain marketing communications

  • Limit or object to certain processing activities where applicable

  • Request information about how personal information is shared

To submit a privacy request, contact us at:

privacy@justcompounds.com

We may need to verify your identity before processing certain requests.

12. California Privacy Notice

If you are a California resident, you may have additional rights under applicable California privacy laws.

Categories of Personal Information We May Collect

We may collect the following categories of personal information:

  • Identifiers: name, email address, phone number, billing address, shipping address, IP address, and account information

  • Commercial information: products purchased, order history, cart activity, and transaction details

  • Internet or network activity: website usage, browser information, device information, and interactions with the website

  • Approximate location information: based on IP address

  • Customer communications: support requests, form submissions, and inquiry details

  • Payment-related information: processed through third-party payment processors

How We Use This Information

We use this information for the purposes described in this Privacy Policy, including:

  • Order processing

  • Fulfillment

  • Customer support

  • Analytics

  • Website operation

  • Security

  • Compliance

  • Business administration

California Privacy Rights

California residents may have the right to:

  • Know what personal information we collect, use, disclose, or share

  • Request access to personal information

  • Request deletion of personal information

  • Request correction of inaccurate personal information

  • Opt out of sale or sharing of personal information, where applicable

  • Limit use of sensitive personal information, where applicable

  • Not be discriminated against for exercising privacy rights

  • California residents may designate an authorized agent to submit privacy requests on their behalf.

13. Children’s Privacy

The website is intended only for individuals who are at least 18 years of age.

This website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

Because Just Compounds products are intended strictly for laboratory research purposes, this website is not intended for use by minors or by individuals seeking products for personal, human, veterinary, diagnostic, therapeutic, or consumer use.

14. Third-Party Websites

Our website may contain links to third-party websites, services, payment processors, shipping providers, or external resources.
We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.
Users should review the privacy policies of any third-party websites they access.

15. International Users

By using the website and providing information to us, you consent to the transfer, processing, and storage of information in the United States and other jurisdictions where our service providers operate.

Privacy laws in those jurisdictions may differ from the laws in your country or region.

16. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, legal requirements, or website operations.

When we update this Privacy Policy, we will revise the Effective Date at the top of this page.

Continued use of the website after updates are posted means you acknowledge the revised Privacy Policy.

If you have questions regarding this Privacy Policy, please contact us at: Just Compounds privacy@justcompounds.com