Shipping Policy
Effective Date: June 8, 2026
Just Compounds is committed to processing and shipping research-use laboratory products with care, accuracy, and attention to product integrity.
This Shipping Policy explains how orders are processed, how shipping timelines are handled, and what customers should know about delivery, temperature-sensitive materials, shipping delays, and order issues.
All products sold by Just Compounds are intended strictly for laboratory research use only.
1. Order Processing
Orders are processed after payment has been successfully authorized and the order has passed any applicable internal review.
Processing times may vary based on:
Product availability
Order volume
Payment verification
Shipping destination
Compliance review
Fulfillment schedule
Weather or carrier conditions
Most orders are prepared for shipment within [Insert Processing Time] business days, unless otherwise stated on the product page, checkout page, or order confirmation.
Orders placed after business hours, on weekends, or on holidays may begin processing on the next business day.
2. Shipping Timeframes
Shipping timeframes shown at checkout are estimates and may vary based on carrier performance, destination, service level, weather conditions, fulfillment timing, and other factors outside our control.
Estimated delivery timelines do not include order processing time unless specifically stated.
Shipping estimates may be affected by:
Carrier delays
Weather disruptions
Incorrect or incomplete addresses
Delivery restrictions
Holiday volume
Remote delivery locations
Failed delivery attempts
Customs or regulatory review, where applicable
Just Compounds does not guarantee delivery by a specific date unless expressly stated in writing.
3. Shipping Methods
Available shipping methods may vary based on product type, destination, order size, and carrier availability.
Shipping options may include:
Standard shipping
Expedited shipping
Temperature-conscious shipping, where applicable
Other carrier-supported shipping methods shown at checkout
Shipping rates are calculated at checkout based on the available shipping methods, order details, and delivery destination.
4. Temperature-Sensitive Shipping
Certain research-use products may require additional care during fulfillment and transit.
Where applicable, Just Compounds may use packaging materials designed to support product integrity during shipping, such as:
- Insulated packaging
- Protective inserts
- Temperature-conscious packaging
- Sealed product containers
- Appropriate fulfillment protocols
Temperature-sensitive packaging is designed to help preserve compound integrity during normal transit conditions. However, shipping environments can vary, and customers are responsible for receiving shipments promptly and following all recommended storage conditions after delivery.
Temperature control measures are limited to transit conditions only and cannot guarantee product stability after delivery.
5. Customer Responsibility After Delivery
Once an order is delivered, the customer is responsible for proper receipt, storage, handling, and laboratory use of the products.
Customers should:
Retrieve shipments promptly after delivery
Avoid leaving packages exposed to heat, moisture, direct sunlight, or outdoor conditions
Review any product-specific storage recommendations
Store products according to appropriate laboratory protocols
Follow institutional handling and documentation procedures
Just Compounds is not responsible for product degradation, improper handling, delayed retrieval, or failure to follow appropriate storage procedures after delivery.
Title and risk of loss transfer to the customer upon delivery to the shipping address provided at checkout.
6. Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout.
Please review the following before placing an order:
Full name or company name
Street address
Apartment, suite, or unit number
City, state, and ZIP code
Phone number
Email address
Any required delivery instructions
Just Compounds is not responsible for delays, failed delivery, returned shipments, or lost packages caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If an order is returned due to an incorrect or incomplete address, additional shipping fees may apply.
7. Order Tracking
Once an order has shipped, customers may receive tracking information by email.
Tracking information may include:
Carrier name
Tracking number
Shipment status
Estimated delivery date
Delivery confirmation, where available
Tracking information is provided by third-party carriers and may be delayed, inaccurate, or subject to change without notice.
If tracking shows that a package has been delivered but the customer cannot locate it, the customer should first check with the carrier, delivery location, building management, mailroom, or household members.
8. Carrier Delays
Just Compounds is not responsible for delays caused by shipping carriers or events outside our reasonable control.
Carrier delays may result from:
Weather conditions
High shipping volume
Transportation disruptions
Incorrect routing
Carrier staffing issues
Security inspections
Natural disasters
Other events outside our control
We will make reasonable efforts to assist customers with shipping-related questions, but carrier timelines and delivery performance are ultimately controlled by the carrier.
Just Compounds does not guarantee carrier performance, delivery speed, or service reliability.
9. Lost, Missing, or Stolen Packages
If you believe your package is lost, missing, or stolen, please contact us as soon as possible.
Include the following information:
Order number
Tracking number
Shipping address
Description of the issue
Any communication received from the carrier
Just Compounds may review the issue and, where appropriate, assist with a carrier inquiry or claim.
Delivery confirmation from the carrier shall override customer claims of non-receipt unless otherwise determined after investigation.
Replacement or refund eligibility may depend on tracking status, carrier confirmation, delivery record, shipping address accuracy, and the specific circumstances of the order.
Claims are subject to carrier investigation and verification.
Packages marked as delivered by the carrier may not be eligible for replacement or refund unless otherwise determined after review.
Carrier delivery confirmation (including GPS or tracking scan data) shall be considered sufficient proof of delivery.
10. Damaged Shipments
If your order arrives damaged, please contact us promptly.
To help us review the issue, please provide:
Order number
Product name
Photos of the shipping box
Photos of the packaging materials
Photos of the damaged item
Description of the issue
Do not discard the product, packaging, shipping label, or box until the issue has been reviewed.
Replacement or refund eligibility will be determined based on the circumstances of the shipment and available documentation.
Failure to provide adequate documentation may limit eligibility for replacement or refund.
11. Incorrect or Missing Items
If you receive an incorrect item or believe an item is missing from your order, contact us promptly.
Claims must be submitted within 7 days of delivery.
Please include:
Order number
Product name
Photos of the items received
Photos of the packing materials, if available
A description of the issue
We will review the order and determine the appropriate resolution.
12. Shipping Restrictions
Some products may be subject to shipping limitations based on product type, destination, carrier restrictions, legal requirements, or internal compliance review.
Just Compounds reserves the right to:
Refuse shipment to certain locations
Cancel orders that cannot be lawfully or safely shipped
Request additional information before fulfillment
Limit quantities or shipping methods
Modify available shipping options at checkout
Customers are responsible for ensuring that products may be lawfully purchased, received, possessed, and used for laboratory research purposes in their jurisdiction.
13. International Shipping
International shipping availability may vary.
If international shipping is offered, customers are responsible for:
Understanding applicable import laws
Paying customs duties, taxes, brokerage fees, or import charges
Providing accurate shipping and customs information
Ensuring the product may be lawfully imported and used for laboratory research purposes
Responding to customs or carrier requests, where applicable
Just Compounds is not responsible for customs delays, import refusal, seizure, regulatory holds, or additional charges imposed by customs authorities, carriers, or government agencies.
This includes packages that are seized, confiscated, destroyed, or refused by customs or regulatory authorities.
If an international order is rejected, returned, held, or destroyed due to customs or regulatory issues, refund or replacement eligibility may be limited.
14. Failed Delivery Attempts
If a carrier is unable to deliver an order due to failed delivery attempts, incorrect address information, unavailable recipient, refusal of delivery, or failure to retrieve the shipment, the order may be returned to sender.
In these cases:
Additional shipping fees may apply
Refund eligibility may be limited
Replacement eligibility may depend on product condition and shipping circumstances
Temperature-sensitive products may not be eligible for reshipment after failed delivery
Customers are responsible for monitoring tracking updates and ensuring timely receipt of shipments.
15. Research Use Only Shipping Notice
All products are shipped strictly for laboratory research use only.
Products are not approved for:
Human consumption
Veterinary use
Therapeutic application
Diagnostic procedures
Food, cosmetic, or dietary supplement use
By placing an order, you acknowledge that products will be received, stored, handled, and used only in appropriate laboratory research settings and in accordance with applicable laws, institutional policies, and safety standards.
16. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our fulfillment practices, carrier options, shipping restrictions, legal requirements, or business operations.
When updates are made, we will revise the Effective Date at the top of this page.
Continued use of the website after updates are posted means you acknowledge the revised Shipping Policy.